Shipping & Returns
This page contains information about our shipping and returns policies. Please read these terms carefully and make sure you understand them before ordering any products from our site.
If you have any questions that are not answered below, please reach out to us at firstname.lastname@example.org or use our Contact page and provide your order number. We welcome your questions and feedback as it allows us an opportunity to continually improve our products and services!
Where do we ship from?
We dispatch all products from our pleasure warehouse, based in Osborne Park, Western Australia.
In store pick up?
You will receive an email from email@example.com once your order is ready for pick up (please check your spam/junk folder). Our pickup hours are Monday to Thursday 8-3pm and Friday 8-2pm and we are located at Unit 1 19 Pearson Way, Osborne Park, Western Australia.
Will my parcel be discrete?
Yes - of course! We value your privacy. We do not use any external branded packaging and all our parcels come from "Rosie Rees PTY LTD".
We declare all our glass products as 'Borosilicate glass novelty ornaments' and our crystal products as 'Stone/Quartz novelty ornaments'.
What will show up on my credit card/PayPal statement?
You can expect to see ‘Rosie Rees Pty Ltd’ or www.rosierees.com on your bank statement, not ‘Yoni Pleasure Palace’. Rosie Rees is the owner of Yoni Pleasure Palace. This is to maintain your privacy.
Will I be charged a customs tax?
Please note that Import duty and taxes may be payable on your order depending on the trade agreements your country has or has not with Australia.
Please familiarize yourself with your countries regulations as payment of these duties may be necessary to release your order. We are unable to quote this amount as every country is different.
Yoni Pleasure Palace is not responsible for any import charges, duties, or taxes for international sales. In some cases, parcels can be delayed due to matters outside of our control.
If your local customs ask for an invoice, then your order confirmation is your invoice.
Please contact us if you require any further information.
How long will my parcel take to arrive?
All our orders are shipped within the first 2-4 business days of receiving the order*.
For domestic deliveries please refer to the below:
Standard within Australia: Allow 3-5 business days for delivery once dispatched.
Express within Australia: Allow 1-3 business days for delivery once dispatched.
All orders are packed in the same order we receive them. Our working days are Monday to Friday. Please keep in mind that choosing express postage refers to the shipping method and does not mean that it would be sent first.
If you have any urgent requests, please email firstname.lastname@example.org and we will review this on a case-by-case basis.
For updates within Australia Post, please check: https://auspost.com.au/service-updates/domestic-delivery-updates
For international orders we send our parcels via DHL Express, Australia Post Standard International, or Australia Post Express International.
DHL Express: transit time can be anywhere between 2 to 10 business days from when the order has been dispatched. Normally it is very quick (average of 5 days). There are some exceptions to this, such as Greece, Spain, Mexico, Russia or Italy, which can take slightly longer. Please note that COVID has extended these shipping times significantly.
Australia Post: delivery times can take anywhere between 9 to 25 business days. Due to COVID, delivery times via Australia Post can vary and delays can occur without previous notice.
For updates within Australia Post, please check:
Australia Post International Delivery Estimates
*It may take slightly longer during busy seasons and sales.
What does ‘pre-order’ mean?
If your order is on 'pre-order' it means that your order contains one or more item(s) we do not have in stock and are waiting for new stock to arrive at our warehouse.
Please refer to your order invoice for the estimated dispatch date(s). The estimated dates of dispatch are based on our suppliers shipping status and therefore are subject to change.
If order for us to avoid charging our customers multiple shipping fees, we will wait until we have the complete order (in stock and pre-order items) before sending it. You will not receive your orders in two separate parcels. So if you want to receive your order quickly, do not order items on ‘pre-order’.
If you cannot wait to receive part of your order (we don't blame you!), you can reach out to our team at email@example.com to make arrangements for a second shipping fee to be paid and we will send out the in stock items in your order separately.
What is your approach to eco/environmental packaging?
We are passionate about minimising single-use plastics on the planet so we endeavour to not use any plastic in our packaging. However, occasionally we will re-use bubble wrap from our suppliers to protect breakable items. We also use paper sticky-tape to seal our boxes.
To safely wrap and protect our products, we use “Geami Green Wrap” (honeycomb wrap) as well as organic brown paper as filling in the box to ensure the products do not break.
For all Australian orders, we send in a plain white/brown box.
For all international orders, we sent in a plain white/brown box inside a compostable bag.
For orders containing a few small items with a Waterproof Squirt Blanket, we will package the smaller items wrapped in Geami Green Wrap inside the blanket to avoid the environmental impact of unnecessary packaging.
How can I track my order?
Regarding tracking, please note that it is your full responsibility to monitor the tracking delivery of your parcel. If for any reason you are unable to do this and the item is returned to our shop you will be charged to re-ship the parcel.
We recommend monitoring the tracking link which we send once your product ships and to contact the shipping provider if you notice a delay. Please check your inbox or junk mail for an automated email from us with your tracking number.
All items are posted though Australia Post and DHL and can be tracked here:
If your parcel is being sent internationally via Australia Post International, your tracking number can be used on your respective country's postal service website.
United States: USPS
What happens if my product is lost or stolen?
We require a signature upon delivery for all of our parcels for your privacy and to reduce the risk of parcels being stolen from being left on doorsteps. On the very rare occasion, parcels may be lost or stolen. If you have tracked your parcel and the latest update says it has been 'delivered' but it is missing from your doorstep or letterbox, please contact your local post office facility as it may still be at your PO box, in transit, or being re-delivered. If you believe that your parcel has been stolen, please lodge an investigation with Australia Post, and then email us with your order number and your case number provided by Australia Post. From there, we can put in an insurance claim and help rectify the situation.
What about strict countries?
Unfortunately, some countries are more sensitive with sexual products and can be strict with importing such items. For this reason, we will not include any branding or information brochures in your order. Although sometimes our parcels get through without any issues, we do take this precaution to assist in a smoother transaction through customs and avoid your items being destroyed.
Please be aware though, that as the nature of our business is illegal in your country, you will be purchasing at your own risk and our business is not responsible if your parcel does get destroyed by Customs and you will not be refunded for such.
Why does my product look different than in the photograph?
Our crystals are made from 100% natural crystal from Mother Earth. Each crystal and stone is completely unique in its colour, shade and energy, which is what makes them so beautiful! It's normal for there to be "inclusions" in your crystal. These may appear like discolourations, cracks, lines, fissures or patterns. Although we have tried to include many variations of colourings of our crystals in the product photographs, please be aware that your crystal may look different to the photographs online.
Do we accept returns?
Due to the nature of our business, please be aware that each piece is a lovingly crafted work of art, which may be unique in colour, size, weight, natural impurities and crystalline inclusions and lines. We do accept change of mind returns and exchanges provided that you contact us within 7 days of receiving your order and the product(s) remain unused inside their original packaging. Please contact us at firstname.lastname@example.org with your order number and details of the item(s) and we can assist you from there.
Please note, there is a restocking fee of $4.99 AUD for exchanges and returns due to change of mind. We will not accept returns or exchanges without authorisation first.
For customers within Australia, we can send you a returns label for you to attach to your return at your cost. For international customers, we are unable to send you a returns label so please contact us by email as the returns process does differ between countries.
If you believe the product you received is not safe or has been damaged during transit, please contact us at email@example.com within the first 7 days of receiving your order with your order number and photographs of the products. We will happily rectify the situation from there!
We do not offer refunds but we can issue a store credit. We will notify you once we have received and inspected your return, and let you know if a credit note was approved or not. If approved, you will be issued a credit note to the value of the item you have purchased. Please be aware that the credit note does not expire, so you can use this at any point.
Unfortunately, we are unable to accept returns on sale items or gift cards.
Change of mind?
If you change your mind, orders may be cancelled and a credit note given if you contact us within 24 hours of placing your order and we have not yet processed it or shipped it. Cancellations will only be accepted by email - firstname.lastname@example.org.
Please wait for us to reply to your email before placing an additional order as depending on your request this may not be necessary.
All discount codes need to be added at the checkout. No refunds or store credits will be issued if you have forgotten to use a discount code. ONLINE ONLY
If you wish to add a discount code to your checkout, please do not use the express checkout options as it does skip the discount section.
My parcel is being returned to sender (RTS). What happens next?
If the parcel cannot be delivered due to the customers error, or if a customer refuses to pay the required customs/import fees applicable to their country, fails to arrange delivery with the courier company, or fails to pick up the parcel from the collection point, the parcel becomes a return to sender (RTS). Yoni Pleasure Palace will contact you (the customer) when we receive your parcel back at our warehouse with further instructions.
The customer will be charged for re-shipment and it is the customers responsibility to make payment and provide the true and correct address, as well as collecting their parcel from the collection point, if applicable.
If the customer has changed their mind on their purchase and does not want their order to be re-shipped, a store credit will be issued minus the shipping fees.
Do you sell your products anywhere else?
Yes! You can find us over at www.rosierees.com
We also have affiliates and wholesalers all over the world!
I would love to sell these products, do you wholesale?
Yes we do! Please read this page thoroughly before emailing our wholesale team. A minimum of 5 items per line is required if you wish to order wholesale. For example, 5 Rose Quartz Wands, 5 Nephrite Jade Eggs etc.
Email us with your enquiry to email@example.com and we can send you a list of our wholesale prices. We would love these products to reach as many people as possible!
Join the Facebook Group!
Head on over to our thriving community of women on Facebook. Request to be added to our Yoni Pleasure Palace group and ask any question about how to use your product, sexual empowerment, menstruation etc. Nothing is off the table in our non-judgement, open group!