Shipping & Returns

Where do we ship from?

We dispatch all products from our pleasure warehouse, based in Osborne Park, Western Australia.

In store pick up?

You will receive an email from hello@yonipleasurepalace.com once your order is ready for pick up (please check your spam/junk folder). Our pick up hours are Monday to Thursday 8-3pm and Friday 8-2pm.

Will my parcel be discrete?

Yes - of course! We value your privacy. We do not use any external branded packaging and all our parcels come from "Rosie Rees PTY LTD".
We declare all of our glass products as 'Borosilicate glass novelty ornaments' and our crystal products as 'Stone/Quartz novelty ornaments'.

What will show up on my credit card/PayPal statement?

You can expect to see ‘Rosie Rees Pty Ltd’ or www.rosierees.com on your bank statement, not ‘Yoni Pleasure Palace’. Rosie Rees is the owner of Yoni Pleasure Palace. This is to maintain your privacy.

Will I be charged a customs tax?

Please note that Import duty and taxes may be payable on your order depending on the trade agreements your country has or has not with Australia.

Please familiarize yourself with your countries regulations as payment of these duties may be necessary to release your order. We are unable to quote this amount as every country is different.

Yoni Pleasure Palace is not responsible for any import charges, duties, or taxes for international sales. In some cases, packages can be delayed due to matters outside of our control.

If your local customs ask for an invoice, then your order confirmation is your invoice

Please contact us if you require any further information

How long will my parcel take to arrive?

All our orders are shipped within the first 2-4 days of receiving the order*.

For domestic deliveries please refer to the below:

Standard within Australia: Allow 3-5 business days for delivery once dispatched. 

Express within Australia:  Allow 1-3 business days for delivery once dispatched

All orders are packed in the same order we receive them and our working days are Monday to Friday. Please keep in mind that choosing express postage does not mean that it would be sent first. - If you have any urgent requests please email to: hello@yonipleasurepalace.com and we will review this on a case by case basis.

For updates within Australia Post, please check: https://auspost.com.au/service-updates/domestic-delivery-updates

For international orders we send our parcels via DHL Express or Standard International (AusPost).

DHL Express: transit time can be anywhere between 2 to 10 business days from the moment the order has been dispatched. Normally it is very quick (average of 5 days). There are some exceptions to this, such as Greece, Spain, Mexico, Russia or Italy, which can take slightly longer. Please note that COVID has extended these shipping times significantly.

AusPost: delivery times can take anywhere between 9 to 25 business days. Due to COVID, delivery times via AusPost can vary and delays can occur without previous notice.

For updates within Australia Post, please check: 

https://auspost.com.au/service-updates/international-delivery-updates

*It may take slightly longer during busy seasons and sales.

What does ‘pre-order’ mean?

If your order is on ‘pre-order’, it means we don’t have the item in stock and are waiting for it to arrive to our warehouse.

Please refer to the approximate dispatch date on your product.

If you order items that both are available/ in stock, as well as on pre-order, we will send your products all at once. You will not receive your orders in two separate parcels. So if you want to receive your order quickly, do not order items on ‘pre-order’.

Pre-order expected dates of dispatch may also change , due to our suppliers shipping status.

You are able to email the team and offer to pay a second shipping fee to pay for shipping two packages separately.

What is your approach to eco/environmental packaging?

We are passionate about minimising single-use plastics on the planet so we endeavour to not use any plastic in our packaging. Occasionally, however we will re-use bubble wrap from our suppliers to protect breakable items. We also use sticky-tape to seal our boxes.

To safely internally wrap and protect our products, we use “Geami Green Wrap” (honeycomb wrap) as well as organic brown paper to ensure the products doesn’t break.

For all Australian orders, we send in a plain white box.

For all international orders, we sent in a plain white box inside a compostable bag.

How can I track my order?

Regarding tracking, please note that it is your full responsibility to monitor the tracking delivery of your package. If for any reason you are unable to do this and the item is returned to our shop you will be charged to re-ship the package.

We recommend monitoring the tracking link which we send once your product ships and to contact the shipping provider if you notice a delay. Please check your inbox or junk mail for an automated email from us with your tracking number.

All items are posted though Australia Post and DHL and can be tracked here:

Australia Post: https://auspost.com.au/mypost/track/#/search

DHL: http://www.dhl.com.au/en/express/tracking.html

What happens if my product is lost or stolen?

On the very rare occasion, parcels may get lost or stolen. In these situations we lodge an investigation with Australia Post/Sendle to put in an insurance claim, which can take some time. If you have tracked your parcel and it outlines being ‘delivered’, but is missing from your door step or letter box, please contact your local post office facility as it may still be at the PO box, in transit or being re-delivered. Please email us so we can rectify this situation.

Why does my product look different than in the photograph?

Each crystal and stone is completely unique in its colour, shade and energy. It's normal for there to be "inclusions" in your crystal. These may appear like discolourations, cracks, lines, fissures or patterns. Crystals are like us - imperfect - so be aware that your crystal may look different to the photographs online. 

Do we accept returns?

We do not accept returns (no refunds or exchanges). Due to the nature of our business, please be aware that each piece is a lovingly crafted work of art, which may be unique in colour, size, weight, natural impurities and crystalline inclusions and lines. If you believe the product you received is not safe or has been damaged during transit, please contact us within the first 7 days of receiving your order.

My parcel is being returned to sender (RTS). What happens next?

If the parcel cannot be delivered due to the customers error, or if a customer refuses to pay the required customs/import fees applicable to their country, fails to arrange delivery with the courier company or fails to pick up the parcel from the collection point and the parcel becomes returned to sender (RTS), Yoni Pleasure Palace will contact the customer with advice on the cost for RTS.

The customer will be charged for re-shipment and it is the customers responsibility to make payment and provide the true and correct address, as well as collecting their parcel from the collection point, if applicable.

If the customer has changed their mind on their purchase and does not want their order to be re-shipped, a store credit will be offered, less the RTS fee (and less any original shipping costs, if applicable).

Change of mind?

If you change your mind, orders may be cancelled and a credit note given if you contact us within 24 hours of placing your order and we have not yet processed it or shipped it. Cancellations will only be accepted by email - hello@yonipleasurepalace.com

Discount codes

All discount codes need to be added at the checkout. No refunds will be issued if you have forgotten to use a discount code. ONLINE ONLY

Do you sell your products anywhere else?

Yes! You can find us over at www.rosierees.com and www.sacredsquirter.com.

We also have affiliates and wholesalers all over the world!

I would love to sell these products, do you wholesale?

Yes we do! Please read this page thoroughly before emailing Veronica. A minimum of 5 items per line is required if you wish to order wholesale. For example, 5 Rose Quartz Wands, 5 Nephrite Jade Eggs etc.

Email us with your enquiry to veronica@yonipleasurepalace.com and we can send you a list of our wholesale prices. We would love these products to reach as many women as possible! 

Join the Facebook Group!

Head on over to our thriving community of women on Facebook. Request to be added to our Yoni Pleasure Palace group and ask any question about how to use your product, sexual empowerment, menstruation etc. Nothing is off the table in our non-judgement, open group!