Where do we ship from?
We dispatch all products from our pleasure warehouse, based in Osborne Park, Western Australia.
In store pick up?
You will receive an email from firstname.lastname@example.org once your order is ready for pick up (please check your spam/junk folder). Our pick up hours are Monday to Thursday 8-3pm and Friday 8-2pm.
Will my parcel be discrete?
Yes - of course! We value your privacy. We do not use any external branded packaging and all our parcels come from "Rosie Rees PTY LTD".
We declare all of our glass products as 'Borosilicate glass novelty ornaments' and our crystal products as 'Stone/Quartz novelty ornaments'.
What will show up on my credit card/PayPal statement?
You can expect to see ‘Rosie Rees Pty Ltd’ or www.rosierees.com on your bank statement, not ‘Yoni Pleasure Palace’. Rosie Rees is the owner of Yoni Pleasure Palace. This is to maintain your privacy.
Will I be charged a customs tax?
Please note that Import duty and taxes may be payable on your order depending on the trade agreements your country has or has not with Australia.
Please familiarize yourself with your countries regulations as payment of these duties may be necessary to release your order. We are unable to quote this amount as every country is different.
Yoni Pleasure Palace is not responsible for any import charges, duties, or taxes for international sales. In some cases, packages can be delayed due to matters outside of our control.
If your local customs ask for an invoice, then your order confirmation is your invoice
Please contact us if you require any further information
How long will my parcel take to arrive?
All our orders are shipped within the first 2-4 days of receiving the order*.
For domestic deliveries please refer to the below:
Standard within Australia: Allow 3-5 business days for delivery once dispatched.
Express within Australia: Allow 1-3 business days for delivery once dispatched.
All orders are packed in the same order we receive them and our working days are Monday to Friday. Please keep in mind that choosing express postage does not mean that it would be sent first. - If you have any urgent requests please email to: email@example.com and we will review this on a case by case basis.
For updates within Australia Post, please check: https://auspost.com.au/service-updates/domestic-delivery-updates
For international orders we send our parcels via DHL Express or Standard International (AusPost).
DHL Express: transit time can be anywhere between 2 to 10 business days from the moment the order has been dispatched. Normally it is very quick (average of 5 days). There are some exceptions to this, such as Greece, Spain, Mexico, Russia or Italy, which can take slightly longer. Please note that COVID has extended these shipping times significantly.
AusPost: delivery times can take anywhere between 9 to 25 business days. Due to COVID, delivery times via AusPost can vary and delays can occur without previous notice.
*It may take slightly longer during busy seasons and sales.
What does ‘pre-order’ mean?
If your order is on ‘pre-order’, it means we don’t have the item in stock and are waiting for it to arrive to our warehouse.
Please refer to the approximate dispatch date on your product.
If you order items that both are available/ in stock, as well as on pre-order, we will send your products all at once. You will not receive your orders in two separate parcels. So if you want to receive your order quickly, do not order items on ‘pre-order’.
Pre-order expected dates of dispatch may also change , due to our suppliers shipping status.
You are able to email the team and offer to pay a second shipping fee to pay for shipping two packages separately.