We do not accept returns (no refunds or exchanges). Due to the nature of our business, please be aware that each piece is a lovingly crafted work of art, which may be unique in colour, size, weight, natural impurities and crystalline inclusions and lines. If you believe the product you received is not safe or has been damaged during transit, please contact us within the first 7 days of receiving your order.
If by chance your product arrives damaged, please contact us within 24 hours of receiving it (with a photograph as evidence) as occasional exemptions can be made on a case by case basis.
Please check your address carefully, you are responsible for your order if you enter the wrong shipping address. If your product is returned due to an incorrect shipping address, additional shipping fees will apply.
We will do our best to make sure the product arrives to you safe and sound but occasionally things do happen and if so please contact us on email@example.com within 24 hours of receiving it and we see what we can do.
Change of mind
If you change your mind, orders may be cancelled and a credit note given if you contact us within 24 hours of placing your order and we have not yet processed it or shipped it. Cancellations will only be accepted by email - firstname.lastname@example.org