Shipping policy
This page contains information about our shipping policies. Please read these terms carefully and make sure you understand them before ordering any products from our site.
Where do we ship from?
We currently ship worldwide from this website, from our warehouses located in Perth or Sydney, Australia. Due to stock availabilities between our warehouses, your order may be shipped in multiple consignments if you have purchased multiple items.
In store pick up:
You will receive an email from hello@yonipleasurepalace.com once your order is ready for pick up (please check your spam/junk folder). Our pick-up hours are as follows:
Monday to Friday: 8 AM - 3 PM
Unit 1, 19 Pearson Way,
Osborne Park, WA 6017
Discreet Packaging:
Your privacy is important to us. We use discreet packaging without any external branding. All parcels will display “Rosie Rees PTY LTD” as the sender.
We declare all of our glass products as 'Borosilicate glass novelty ornaments' and our crystal products as 'Stone/Quartz novelty ornaments'.
What will show up on my credit card/PayPal statement?
You can expect to see ‘Rosie Rees Pty Ltd’ or www.rosierees.com on your bank statement, not ‘Yoni Pleasure Palace’. Rosie Rees is the owner of Yoni Pleasure Palace. This is to maintain your privacy.
Delivery Times:
All our orders are typically shipped within 1-3 days of receiving the order*.
For domestic deliveries in Australia:
- Standard: Allow 2-6 business days for delivery once dispatched.
- Express: Allow 1-3 business days for delivery once dispatched.
- Please note that choosing express postage refers to the shipping method and does not mean immediate dispatch.
For updates within Australia Post, please check: https://auspost.com.au/service-updates/domestic-delivery-updates
International Orders:
For international orders, we offer two shipping options:
- DHL Express: Transit time varies but typically between 2 to 10 business days. Some countries may experience delays due to factors such as COVID.
- AusPost: Delivery times can take anywhere between 9 to 25 business days. Some countries may experience delays due to factors such as COVID.
*It may take slightly longer during busy seasons and sales.
Customs Tax:
Please be aware that the majority of our products are manufactured in China. Due to tariff regulations in certain countries, including the USA, Europe, and the UK, you may be required to pay import duties, taxes, or additional fees upon receiving your order. These fees are calculated based on the country of origin and can vary significantly.
Yoni Pleasure Palace is not responsible for any import charges, duties, or taxes for international orders. It is the customer’s responsibility to understand their country's regulations, as these fees are beyond our control and may be required to release your order.
For Example:
-
USA: Tariff rates on Chinese-manufactured goods can be significantly higher due to ongoing trade policies.
-
Europe & UK: VAT, import duties, and handling fees may be applied by customs upon delivery, even if the product value is relatively low.
If your local customs office requests an invoice, your order confirmation email will serve as your invoice.
Tracking Your Order:
It is your responsibility to monitor the tracking and delivery of your parcel. If the item is returned due to delivery issues, you’ll be charged for re-shipping. We recommend monitoring the tracking link provided in the automated email sent when your product ships. All items are shipped through Australia Post and DHL and can be tracked below:
If your parcel is being sent internationally via Australia Post International, your tracking number can be used on your respective country's postal service website.
Canada: Canada Post
Germany: DHL
United Kingdom: Royal Mail
United States: USPS
Damaged, Lost, or Stolen Order:
We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.
If you added Green Package Protection at checkout, please file a claim with the Route team here for quick assistance with “in-transit” related issues.
Have questions about Route Shipping Protection? Visit our FAQ page here.
Order Changes / Cancellation:
We cannot make any guarantees, but if you contact us ASAP we will do our best to make a change to your order, or cancel your order before it is processed and shipped by our warehouse. Please contact our team at hello@yonipleasurepalace.com immediately with your order number and your change/cancellation request.
If your cancellation is accepted, a store credit will be issued.
Unfortunately, once your order has been processed by our warehouse, we will not be able to make any changes to your order.
Note if your order has been shipped, we cannot make any changes to your shipping address. Please contact the relative postal service with your tracking number, to ask for your parcel to be redirected.
Pre-Order Items:
If your order contains items marked as ‘pre-order’, it means these items are not in stock, and we are waiting for new stock to arrive at our warehouse. Please refer to your order confirmation for estimated dispatch dates, which are subject to change based on supplier shipping status.
To avoid multiple shipping fees, All items will ship altogether only when the pre-order item is ready to be dispatched. If you wish to split your shipment please email us at hello@yonipleasurepalace.com to arrange a second shipping fee for in-stock items.
Return to sender (RTS) parcels:
If the parcel cannot be delivered due to the customers error, or if a customer refuses to pay the required customs/import fees applicable to their country, fails to arrange delivery with the courier company, or fails to pick up the parcel from the collection point, the parcel becomes a return to sender (RTS). We will contact you (the customer) when we receive your parcel back at our warehouse with further instructions.
The customer will be charged for re-shipment and it is the customers responsibility to make payment and provide the true and correct address, as well as collecting their parcel from the collection point, if applicable.
If the customer has changed their mind on their purchase and does not want their order to be re-shipped, we will issue a store credit for the item(s) you purchased, minus the return fees.
Shipping to Strict Countries:
Certain countries have strict regulations concerning the import of sexual products. To facilitate a smoother transaction through customs and minimise the risk of items being destroyed, we do not include branding or information brochures in orders shipped to such locations. Please be aware that due to the nature of our business in your country, you are purchasing at your own risk, and we are not responsible if your parcel is confiscated by customs. In such cases, refunds will not be provided.
For our full return and exchange policy, click here
